Privacy Policy

At SK9 Training World, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information, in accordance with the UK GDPR and Data Protection Act 2018.

1. What Information We Collect

• Full name
• Email address
• Phone number
• Full Home address (for service visits or emergency)
• Dog information (name, breed, vaccination status, medical details, proof of ownership)
• Booking details, payment information
• Media (photos/videos of training sessions)

2. How We Collect Your Information

We collect your information when you:

• Fill out our online contact or booking forms
• Communicate with us by email, phone, or social media
• Provide documents for bookings (e.g., vet certificates etc…)
• Consent to training sessions (which will be recorded)

3. How We Use Your Information

Your data is used to:

• Respond to your enquiries
• Process bookings and deliver services
• Contact you with service updates, promotions, and reminders
• Maintain training documentation and customer records
• Improve our services and ensure legal compliance

4. Media, Recordings & Consent

All training sessions are recorded for documentation, training, or legal purposes, as outlined in our Terms & Conditions. By using our services, you consent to the capture and use of media for internal use and marketing unless you explicitly opt out in writing (prior to training).

5. How We Store & Protect Your Data

• All digital data is stored securely using password-protected systems.
• We do not sell, rent, or trade your personal information with third parties.

6. How Long We Keep Your Data

We retain your data only as long as necessary for legal, administrative, or training-related purposes. Media and session records may be stored for up to 6 years for accountability and evidence purposes.

8. Cookies & Analytics

We may use basic cookies or analytics tools (e.g. Google Analytics) to monitor website performance.

9. Contact Us

If you have any questions, concerns, or data requests, please contact us:

SK9 Training World
Email: info@sk9trainingworld.com
Website: sk9trainingworld.com