SK9 Training World - Standard Terms & Conditions

Standard Terms & Conditions

Last Updated: June 2025

By purchasing any service from SK9 Training World, the client agrees to be legally bound by the following Terms and Conditions. These terms govern all services provided and form a legally binding contract between the client ("Owner") and SK9 Training World ("Trainer").

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1. Booking, Payment & Cancellation Policy

1.1 Payment Terms

• All services must be fully paid for in advance and non-refundable. No services will be rendered without full payment.
• Home visits and consultations are non-refundable and cannot be rescheduled under any circumstances.
• Deposits and partial payments for residential training or any other service are strictly non-refundable.
• Residential training slots are allocated on a first-come, first-served basis and only confirmed upon receipt of the required non-refundable deposit.

1.2 Submission of Documentation

• Clients must complete, sign, and return all required forms and documents (including vaccination proof and dog ownership details) within 24 hours of receiving them.
• Failure to comply will result in automatic cancellation of the booking or session without refund.

1.3 Vaccination & Eligibility

• Dogs will not be accepted for training without official documentation proving required vaccinations.
• Any false or misleading information provided regarding vaccination or dog ownership will result in immediate termination of the agreement without refund.

1.4 Cancellation by Client Misconduct or Breach

• SK9 Training World reserves the right to cancel any service or agreement without refund if the client:
  • Behaves inappropriately, aggressively, or unprofessionally toward staff.
  • Fails to comply with any condition of this agreement.
  • Provides false, misleading, or incomplete information.

1.5 Cancellation by SK9 Training World

• If a booking is cancelled due to internal or operational reasons, the client will be promptly notified, and a full refund will be issued.

1.6 Refund Procedure

• Refunds (where applicable) will be processed to the original payment method.
• If a refund to the original method is not possible, the client must provide valid bank details to enable a manual transfer.
• Refunds will be processed promptly once all required information is received.

1.7 Failure to Provide Refund Details

• If bank details are not provided within 24 hours of request, any claim to a refund will be permanently forfeited.
• SK9 Training World will bear no further responsibility or liability in this regard.

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2. Service Provision & Client Responsibilities

2.1 Owner Responsibilities

• Owners must ensure they are physically capable of handling their dog. Alternatively, they may assign a responsible third party.
• Ongoing training at home is expected; training does not end after the service.
• The Owner acknowledges that progress varies by dog and consistency outside training sessions is essential.

2.2 Behavioural Expectations

• SK9 Training World maintains a zero-tolerance policy for abusive or inappropriate behaviour from clients.
• Any such conduct will result in immediate service termination with no refund.

2.3 Dog Socialisation

• Dogs may be socialised with others only if approved by the Trainer.
• If the Owner does NOT wish their dog to socialise, this must be stated clearly at the time of booking. No exceptions will be made later.

2.4 Training Tools & Accessories

• Service prices do not include accessories (e.g., collars, leads, training aids). If recommended, clients may purchase them independently. SK9 Training World does not endorse any specific suppliers.

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3. Media Consent & Session Recording

• By agreeing to these Terms, the Owner consents to the capture and use of photos and videos of their dog for training, documentation, and marketing purposes.
• Such media may be used across the SK9 Training World website, social media platforms, and other promotional campaigns.
• All training sessions whether on-site or off-site, are audio-visually recorded for documentation, quality control, internal training, and legal purposes.
• By continuing with any service, the Owner agrees to such recordings. These recordings will be securely stored and may be used internally or as evidence in the event of a dispute, misconduct, or legal claim.
• Refusal of consent to recording will result in service denial, as recordings are mandatory for accountability and legal protection.

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4. Legal & Liability Disclaimer

4.1 Limitation of Liability

• While every reasonable effort is made to ensure the safety and welfare of dogs in our care, SK9 Training World shall not be held liable for unforeseen incidents, including illness, injury, or loss, unless due to proven gross negligence.

4.2 Force Majeure

• SK9 Training World shall not be held responsible for any delay or failure in performance due to circumstances beyond our control, including but not limited to weather, illness, technical issues, government restrictions, or emergencies.

4.3 Dispute Resolution

• In the event of a disagreement, both parties agree to attempt informal resolution first. If unresolved, the matter will be referred to mediation before any formal legal action is pursued.

4.4 Jurisdiction

• These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

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5. Final Acknowledgement

By proceeding with payment for any service, the client confirms they have read, understood, and accepted these Terms & Conditions in full.

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