SK9 Training World - Standard Terms & Conditions

Standard Terms & Conditions

Last Updated: 23 July 2026

By booking, paying for, signing an agreement for, or proceeding with any service supplied by SK9 Training World, the client agrees to be legally bound by these Terms and Conditions. These terms govern all services provided and form a legally binding contract between the client ("Owner") and SK9 Training World ("Trainer").

Where a signed booking form, Residential Training Agreement, written programme plan, booking confirmation or invoice contains service-specific details, dates, prices, payment deadlines or agreed arrangements, those written details form part of the contract and apply to that specific booking.

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1. Booking, Payment & Cancellation Policy

1.1 Payment Terms

• All services must be paid for in advance unless SK9 Training World confirms otherwise in writing. No service will be provided until the required payment has been received.
• For residential training, a 50% non-refundable deposit is required to reserve the training place. The booking is not confirmed until the deposit has been received and accepted by SK9 Training World.
• The remaining residential balance is due in full 1 day before admission for a 1-week programme and 7 days before admission for a programme of 2 weeks or more, unless a different deadline is confirmed in writing.
• One-to-one sessions, daily training, assessments, home visits, consultations, follow-ups, video calls and online consultations must be paid in full in advance and are non-refundable, non-transferable and non-reschedulable once booked and confirmed.
• Deposits, partial payments and advance payments for any service are strictly non-refundable.
• If the Owner cancels any confirmed booking, fails to attend, fails to present the dog, fails to provide required information or documentation, refuses to cooperate, breaches these Terms, or otherwise causes the service to be cancelled, suspended or terminated, the full booking fee remains payable.
• Late arrival does not extend the booked appointment or reduce the fee. A no-show results in forfeiture of the full payment.

1.2 Booking Hold Period

• Where SK9 Training World issues an invoice to secure a booking, the requested date or slot is held for 30 minutes from the time of issue.
• If cleared payment is not received within that period, the invoice may be cancelled and the slot released to another client without further notice.
• A missed booking hold may incur an administration fee of £15.00 for the first occurrence and £25.00 for each subsequent occurrence.

1.3 Submission of Documentation

• Clients must complete, sign and return all required forms and documents, including vaccination records, health information, ownership details and any applicable agreement, within 48 hours of receiving them unless SK9 Training World confirms a different deadline in writing.
• Failure to comply may result in automatic cancellation of the booking without refund, and the full booking fee remains payable.

1.4 Vaccination, Health & Eligibility

• Dogs will not be accepted without the official vaccination, parasite-control, health, microchip, ownership and other documentation required for the booked service.
• The Owner must disclose all relevant medical, behavioural, aggression, bite, medication, allergy, diet, grooming and welfare information before the service begins and must notify SK9 Training World of any change immediately.
• False, misleading, incomplete or withheld information may result in refusal of admission or immediate termination of the service without refund. The full booking fee and any resulting additional costs remain payable.

1.5 Cancellation, Rescheduling & Termination

• Residential bookings cannot be rescheduled once confirmed.
• SK9 Training World may refuse, suspend or terminate any service without refund where the Owner behaves abusively, aggressively, threateningly, discriminatorily or inappropriately; fails to follow instructions; fails to pay; provides false or incomplete information; creates a safety or welfare risk; or breaches any term of the booking.
• If SK9 Training World cancels solely because it cannot provide the booked service for its own internal or operational reasons, the Owner will be offered a reasonable alternative date or a refund for the service not supplied.

1.6 Additional Charges & Invoices

• Any charge outside the booked service, including additional trainer time, welfare care, grooming, hygiene, nutrition preparation, veterinary support, transport, off-site work, equipment, consumables, venue charges and extended stay, is additional to the original booking fee.
• Additional charges are due immediately upon issue and must be paid in full before collection, final handover, release of reports, videos, follow-up support or any remaining service benefit.
• If the Owner disputes a charge, the specific charge and reason must be identified in writing within 24 hours. Undisputed sums remain payable immediately.

1.7 Refund Procedure

• Where a refund is approved or required, it will only be returned to the original payment source and account from which it was received.
• The Owner must confirm the original payment details within 48 hours of request. Failure to provide the required details may delay the refund and may result in forfeiture of any discretionary refund or credit not required by law.

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2. Service Provision & Owner Responsibilities

2.1 Service Scope & Results

• SK9 Training World will provide only the service, duration, dog, handler attendance and included elements stated in the booking confirmation, invoice, programme plan or signed agreement.
• No training, behaviour, residential, protection, puppy, obedience, socialisation, nutrition, grooming or consultation service guarantees a particular behavioural result, qualification, certificate, title, legal status or permanent outcome.
• Progress varies according to the dog, history, health, temperament, environment, Owner cooperation and consistency after training.

2.2 Owner Responsibilities

• The Owner must provide complete and accurate information, attend all compulsory sessions, follow SK9 Training World instructions and continue the required training and management at home.
• The Owner must ensure that they, and any nominated handler, are physically and practically capable of handling the dog safely.
• The Owner remains responsible for the dog's behaviour, management and legal responsibilities before, during and after the service, including incidents involving people, dogs, cats, other animals or property, except where directly caused by proven gross negligence by SK9 Training World.

2.3 Dog Socialisation, Exposure & Training Methods

• Dogs may be socialised or exposed to dogs, people, traffic, public places, vehicles, venues, household environments or other training situations where the Trainer considers this appropriate for the training objective, safety and welfare.
• If the Owner does NOT want the dog exposed to a specific animal, person, venue or environment, this must be disclosed clearly before booking.
• The Trainer decides which training methods, handling techniques, equipment and environments are suitable for the dog and programme.

2.4 Training Tools, Food & Accessories

• Service prices do not include collars, leads, muzzles, training aids, food, treats, medication, grooming products, accessories, veterinary items or replacement equipment unless expressly stated in writing.
• Any item recommended or required during training is payable separately by the Owner.
• SK9 Training World does not endorse any specific supplier unless expressly confirmed in writing.

2.5 Home Visits & Travel Charges

• Unless otherwise agreed, the Owner is responsible for bringing the dog to SK9 Training World.
• Where the Owner requests SK9 Training World to attend the Owner's home, the advance payment must include the Trainer's round-trip taxi fare and SK9 Training World's travelling time. Any costs that cannot reasonably be confirmed in advance will be invoiced immediately after the visit.
• Rideshare and public-transport travel are not used for this purpose.
• Travelling time is calculated using the total round-trip journey and charged at SK9 Training World's standard hourly rate of £55.00 on weekdays or £75.00 on weekends and Bank Holidays.
• Travelling time is rounded up to the nearest 30-minute block. Any part of a 30-minute block is rounded up to the next full block.
• Parking, tolls, entry fees and any other agreed travel-related costs are payable separately. Where known before the visit, these costs must be included in the advance payment. Any costs that cannot reasonably be confirmed in advance will be invoiced immediately after the visit.

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3. Residential Training, Additional Services & Collection

3.1 Residential Care & Additional Work

• Normal residential care does not include unlimited grooming, brushing, combing, deshedding, specialist diet preparation, homemade treat preparation, repeated medication administration, nursing-level care, veterinary attendance, isolation, intensive cleaning or any work outside the agreed training programme.
• Additional obedience-related work is charged at a minimum of £55.00 per hour on weekdays and £75.00 per hour on weekends and Bank Holidays, with a minimum charge of one hour.
• Additional nutrition-related work, including special diet preparation and homemade treat preparation, is charged at £80.00 per hour.
• Additional grooming and hygiene services, including daily brushing, combing and deshedding, are charged according to the current published grooming prices.
• Off-site training at pubs, bars, cafés, restaurants, shops, parks or other locations is charged at £55.00 per hour on weekdays and £75.00 per hour on weekends and Bank Holidays, together with travel, parking, entry fees, dog charges and reasonable venue purchases required for the session.

3.2 Welfare, Medication & Veterinary Care

• Any additional welfare, medication, hygiene, grooming, monitoring, cleaning, dietary preparation, veterinary transport, veterinary attendance, emergency treatment, consumables or extra staffing required during the stay is chargeable to the Owner.
• Where urgent veterinary advice or treatment is reasonably required and the Owner or emergency contact cannot be reached promptly, SK9 Training World may obtain veterinary advice or arrange treatment without delaying necessary welfare action.
• The Owner remains responsible for all veterinary, treatment, medication, transport, parking, mileage, additional-care and related costs.

3.3 Residential Visits & Handover

• Owners are not permitted to visit the dog during residential training unless SK9 Training World expressly authorises the visit in writing.
• Unless otherwise confirmed, final residential handover includes one dog and one principal Owner or handler for a maximum of two hours.
• Any additional attendee requires prior approval and is chargeable at the applicable published rate.

3.4 Payment, Collection & Extended Stay

• All outstanding balances and additional charges must be paid in full before final handover and collection.
• The dog will not be released while any sum remains unpaid. Reports, videos, handover tuition, follow-up support and other service benefits may also be withheld until payment is received.
• If the Owner fails to collect by the agreed date and time, the Extended Stay Rate applies at £175.00 per calendar day on weekdays and £225.00 per calendar day on weekends and Bank Holidays, in addition to all other applicable care and costs.
• If the dog remains uncollected for 7 continuous days after SK9 Training World's written collection deadline despite reasonable contact attempts, SK9 Training World may, from the 8th day, treat the dog as abandoned and refer the matter to the RSPCA, Dogs Trust or another licensed rescue or rehoming organisation in accordance with the lawful process applicable at that time.
• Failure to collect, referral, surrender or transfer does not remove the Owner's liability for the booking fee, extended-stay charges, additional care, veterinary costs, transport, cleaning, administration, debt recovery, interest, court fees or other recoverable sums.

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4. Media, Records, Legal Protection & Liability

4.1 Media Consent & Recording

• By agreeing to these Terms, the Owner consents to the capture and use of photos and videos of their dog for training, documentation, and marketing purposes.
• Such media may be used on the SK9 Training World website, social-media platforms, advertisements, educational materials and promotional campaigns.
• Training sessions, telephone calls, video calls, meetings and other service interactions may be audio-visually recorded for documentation, safety, quality control, internal training, complaint handling, dispute resolution and legal purposes.
• Emails, text messages, WhatsApp messages, booking records, invoices, notes, photographs, videos and other communications may be retained and used as evidence in a complaint, payment dispute, chargeback or legal claim.
• Where recording is mandatory for accountability or legal protection, refusal to permit recording may result in service refusal or termination.

4.2 Liability & Risk

• While every reasonable effort is made to protect dogs in SK9 Training World's care, the Owner accepts that dog training, behaviour work, handling, transport, exercise, public exposure, socialisation and residential care involve inherent and unpredictable risks.
• SK9 Training World shall not be liable for illness, injury, escape, loss, damage, behavioural regression, dog-to-person incidents, dog-to-dog incidents, dog-to-animal incidents or property damage unless directly caused by proven gross negligence by SK9 Training World.
• The Owner is responsible for all losses, claims, veterinary costs, medical costs, property damage and other consequences caused by the dog's behaviour, the Owner's acts or omissions, inaccurate information, non-disclosure, failure to follow instructions or unsuitable Owner-provided equipment.

4.3 Entire Agreement & No Verbal Variation

• These Terms, together with the written booking confirmation, invoice, programme plan and any signed service agreement, form the entire agreement between the parties.
• No telephone conversation, informal message, verbal statement, expectation or previous discussion changes the agreement unless SK9 Training World confirms the change in writing.
• The Owner confirms that they have not relied upon any statement, promise or representation that is not contained in the written agreement.

4.4 Complaints, Reviews & False Statements

• Any complaint must be submitted in writing to info@sk9trainingworld.com within 7 days of the issue arising and must include full details and available supporting evidence.
• Submitting a complaint does not suspend or delay any payment obligation.
• SK9 Training World respects honest opinions and genuine reviews. False, fabricated, malicious, defamatory or misleading statements, reviews or allegations may be challenged, reported, removed where possible and relied upon in legal proceedings.

4.5 Chargebacks & Payment Disputes

• The Owner must contact SK9 Training World in writing and allow a reasonable opportunity to investigate before initiating a chargeback, card dispute or payment reversal.
• SK9 Training World may provide the relevant agreement, invoice, messages, recordings, service records and other evidence to the bank, card provider, payment processor, debt-recovery agent, mediator or court.
• Any unpaid amount, reversed payment, bank charge, administration cost, interest, court fee and recovery cost remains payable where recoverable.

4.6 Force Majeure

• SK9 Training World shall not be responsible for delay, interruption or failure in performance caused by circumstances beyond its reasonable control, including severe weather, illness, road closures, accidents, emergencies, technical failures, utility failures, government restrictions or veterinary emergencies.

4.7 Governing Law & Jurisdiction

• These Terms and Conditions are governed by the laws of England and Wales. Any dispute shall be subject to the jurisdiction of the courts of England and Wales.

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5. Final Acknowledgement

By booking, paying for, signing an agreement for, or proceeding with any service, the Owner confirms that they have read, understood and accepted these Terms and Conditions in full and agree to comply with all applicable booking, payment, cancellation, care, conduct and service requirements.

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